Otter.ai

About Otter.ai

Otter.ai, developed by AISense and headquartered in Mountain View, California, was founded in 2016 and has become one of the most widely adopted AI meeting assistant tools. The platform automatically joins scheduled video meetings, produces real-time transcriptions, generates AI-powered meeting summaries with action items, and integrates directly with calendar and video conferencing platforms including Zoom, Google Meet, and Microsoft Teams. Key product features include live captioning during meetings, speaker identification, searchable meeting archives, collaborative annotation for team members, automated action item extraction, and OtterPilot — an AI agent that joins meetings on the user's behalf. Otter for Sales and Otter for Business extend the platform with CRM integrations (Salesforce, HubSpot), automated follow-up email generation, and team-level meeting analytics. Otter.ai has achieved SOC 2 Type II attestation and ISO/IEC 27001 certification, providing independent verification of its security controls. The platform is GDPR-compliant and provides Data Processing Addendums for EU customers. Critically, Otter.ai does not use customer recordings or transcripts to train its AI models, a meaningful commitment for organisations handling confidential business conversations. Pricing includes a Free tier with limited monthly transcription minutes, a Pro plan at $8.33/user/month (billed annually), and a Business plan at $20/user/month (billed annually) with SSO, admin controls, and organisation-wide meeting analytics. Enterprise plans include custom security controls, dedicated support, and advanced compliance features. For legal, financial, and healthcare organisations that need to keep meeting content confidential, Otter.ai's no-training-on-data commitment and certified security posture make it a well-regarded option among AI transcription tools.