Otter.ai

AI meeting transcription and notes for Zoom, Teams, and Google Meet

Nabla Copilot

AI medical scribe that turns patient conversations into clinical notes

Otter.ai

Moderate

16/25

Nabla Copilot

Excellent

22/25

Score Breakdown

DimensionOtter.aiNabla Copilot

Data Residency

Where is your data stored and processed?

Otter.ai: US-based AWS hosting; no regional data residency options for EU customers

Nabla Copilot: Choice of US (AWS us-east-1) or EU (AWS eu-west-1) data hosting. French HDS certification for health data in the EU. Strong dual-region residency for healthcare organisations on both sides of the Atlantic.

2/5

US-based AWS hosting; no regional data residency options for EU customers

4/5

Choice of US (AWS us-east-1) or EU (AWS eu-west-1) data hosting. French HDS certification for health data in the EU. Strong dual-region residency for healthcare organisations on both sides of the Atlantic.

Legal Jurisdiction

Which laws govern the company and your data?

Otter.ai: US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

Nabla Copilot: Incorporated in France under French and EU law, benefiting from GDPR-native jurisdiction and the French Health Data Hosting (HDS) regulatory framework. US operations covered by HIPAA BAA.

2/5

US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

4/5

Incorporated in France under French and EU law, benefiting from GDPR-native jurisdiction and the French Health Data Hosting (HDS) regulatory framework. US operations covered by HIPAA BAA.

Data Retention & Training

Is your data used for model training?

Otter.ai: Customer recordings not used for AI training; data deleted per account settings

Nabla Copilot: Patient audio processed transiently and not stored by default. No use of patient data for model training. Configurable note retention aligned with EHR data governance policies.

5/5

Customer recordings not used for AI training; data deleted per account settings

5/5

Patient audio processed transiently and not stored by default. No use of patient data for model training. Configurable note retention aligned with EHR data governance policies.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Otter.ai: SOC 2 Type II and ISO 27001 certified

Nabla Copilot: SOC 2 Type II certified; HIPAA BAA available; HDS certified in France. ISO 27001 in progress. Strong healthcare-specific compliance posture for a company of its size.

4/5

SOC 2 Type II and ISO 27001 certified

4/5

SOC 2 Type II certified; HIPAA BAA available; HDS certified in France. ISO 27001 in progress. Strong healthcare-specific compliance posture for a company of its size.

Regulatory Fit

Suitability for regulated industries and professional services

Otter.ai: Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

Nabla Copilot: Exceptional fit for healthcare providers. HIPAA BAA, HDS certification, GDPR-native jurisdiction, and no patient data training make it one of the most compliant AI scribing tools available.

3/5

Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

5/5

Exceptional fit for healthcare providers. HIPAA BAA, HDS certification, GDPR-native jurisdiction, and no patient data training make it one of the most compliant AI scribing tools available.

Total Score

16/25

22/25

Best For

Otter.ai

Best for EU-headquartered organisations needing maximum data sovereignty; organisations requiring broad certification coverage (SOC 2 Type II, HIPAA BAA, HDS); regulated industries (HHS OCR, CNIL); privacy-conscious teams who need strong data retention controls.

Nabla Copilot

Best for privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Detailed Comparison

Nabla Copilot vs Otter.ai: Trust & Compliance Comparison

Nabla Copilot (Nabla, FR) scores 22/25 overall with a Gold (Excellent) trust badge. AI medical scribe that turns patient conversations into clinical notes. Otter.ai (AISense, Inc., US) scores 16/25 with a Bronze (Moderate) trust badge. AI meeting transcription and notes for Zoom, Teams, and Google Meet.

Dimension-by-Dimension Breakdown

#### Data Residency

Nabla Copilot leads with 4/5 vs 2/5.

●Nabla Copilot (4/5): Choice of US (AWS us-east-1) or EU (AWS eu-west-1) data hosting. French HDS certification for health data in the EU. Strong dual-region residency for healthcare organisations on both sides of the Atlantic.

●Otter.ai (2/5): US-based AWS hosting; no regional data residency options for EU customers

#### Legal Jurisdiction

Nabla Copilot leads with 4/5 vs 2/5.

●Nabla Copilot (4/5): Incorporated in France under French and EU law, benefiting from GDPR-native jurisdiction and the French Health Data Hosting (HDS) regulatory framework. US operations covered by HIPAA BAA.

●Otter.ai (2/5): US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

#### Data Retention & Training

Both score equally at 5/5.

●Nabla Copilot (5/5): Patient audio processed transiently and not stored by default. No use of patient data for model training. Configurable note retention aligned with EHR data governance policies.

●Otter.ai (5/5): Customer recordings not used for AI training; data deleted per account settings

#### Certifications

Both score equally at 4/5.

●Nabla Copilot (4/5): SOC 2 Type II certified; HIPAA BAA available; HDS certified in France. ISO 27001 in progress. Strong healthcare-specific compliance posture for a company of its size.

●Otter.ai (4/5): SOC 2 Type II and ISO 27001 certified

#### Regulatory Fit

Nabla Copilot leads with 5/5 vs 3/5.

●Nabla Copilot (5/5): Exceptional fit for healthcare providers. HIPAA BAA, HDS certification, GDPR-native jurisdiction, and no patient data training make it one of the most compliant AI scribing tools available.

●Otter.ai (3/5): Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

Certifications at a Glance

Certification	Nabla Copilot	Otter.ai
HDS	Yes	No
HIPAA BAA	Yes	No
ISO 27001	No	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Nabla Copilot has a clear trust advantage, scoring 22/25 compared to Otter.ai's 16/25. Nabla Copilot particularly excels in data residency, legal jurisdiction, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Otter.ai or Nabla Copilot?

Otter.ai has a TrustKit score of 16/25 while Nabla Copilot scores 22/25. Nabla Copilot currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Otter.ai and Nabla Copilot compare on data residency?

Otter.ai scores 2/5 for data residency (US-based AWS hosting; no regional data residency options for EU customers), while Nabla Copilot scores 4/5 (Choice of US (AWS us-east-1) or EU (AWS eu-west-1) data hosting. French HDS certification for health data in the EU. Strong dual-region residency for healthcare organisations on both sides of the Atlantic.).

Are Otter.ai and Nabla Copilot GDPR compliant?

Both tools are assessed across five compliance dimensions. Otter.ai has a regulatory fit score of 3/5 and Nabla Copilot scores 5/5. Check the full comparison above for a detailed breakdown.

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