Fireflies.ai

AI meeting assistant that transcribes, summarizes, and analyzes conversations

Otter.ai

AI meeting transcription and notes for Zoom, Teams, and Google Meet

Fireflies.ai

Moderate

16/25

Otter.ai

Moderate

16/25

Score Breakdown

DimensionFireflies.aiOtter.ai

Data Residency

Where is your data stored and processed?

Fireflies.ai: Fireflies offers data hosting in the US and EU regions. Enterprise customers can use private storage to control exactly where their data resides.

Otter.ai: US-based AWS hosting; no regional data residency options for EU customers

3/5

Fireflies offers data hosting in the US and EU regions. Enterprise customers can use private storage to control exactly where their data resides.

2/5

US-based AWS hosting; no regional data residency options for EU customers

Legal Jurisdiction

Which laws govern the company and your data?

Fireflies.ai: Incorporated in Delaware, US. Subject to US laws including the CLOUD Act. Offers GDPR-compliant Data Processing Agreements for European customers.

Otter.ai: US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

2/5

Incorporated in Delaware, US. Subject to US laws including the CLOUD Act. Offers GDPR-compliant Data Processing Agreements for European customers.

2/5

US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

Data Retention & Training

Is your data used for model training?

Fireflies.ai: Enforces zero data retention with third-party processing vendors. Enterprise customers can configure custom retention policies. Data can be deleted on request. Private storage option available.

Otter.ai: Customer recordings not used for AI training; data deleted per account settings

4/5

Enforces zero data retention with third-party processing vendors. Enterprise customers can configure custom retention policies. Data can be deleted on request. Private storage option available.

5/5

Customer recordings not used for AI training; data deleted per account settings

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Fireflies.ai: Holds SOC 2 Type II and ISO 27001 certifications with annual audit renewals. HIPAA compliance available on Enterprise plan.

Otter.ai: SOC 2 Type II and ISO 27001 certified

4/5

Holds SOC 2 Type II and ISO 27001 certifications with annual audit renewals. HIPAA compliance available on Enterprise plan.

4/5

SOC 2 Type II and ISO 27001 certified

Regulatory Fit

Suitability for regulated industries and professional services

Fireflies.ai: Suitable for general business and technology companies. HIPAA compliance available for healthcare on Enterprise plan. GDPR compliant for European operations.

Otter.ai: Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

3/5

Suitable for general business and technology companies. HIPAA compliance available for healthcare on Enterprise plan. GDPR compliant for European operations.

3/5

Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

Total Score

16/25

Best For

Fireflies.ai

Best for privacy-conscious teams who need strong data retention controls.

Otter.ai

Best for privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Detailed Comparison

Fireflies.ai vs Otter.ai: Trust & Compliance Comparison

Fireflies.ai (Fireflies, US) scores 16/25 overall with a Bronze (Moderate) trust badge. AI meeting assistant that transcribes, summarizes, and analyzes conversations. Otter.ai (AISense, Inc., US) scores 16/25 with a Bronze (Moderate) trust badge. AI meeting transcription and notes for Zoom, Teams, and Google Meet.

Dimension-by-Dimension Breakdown

#### Data Residency

Fireflies.ai leads with 3/5 vs 2/5.

●Fireflies.ai (3/5): Fireflies offers data hosting in the US and EU regions. Enterprise customers can use private storage to control exactly where their data resides.

●Otter.ai (2/5): US-based AWS hosting; no regional data residency options for EU customers

#### Legal Jurisdiction

Both score equally at 2/5.

●Fireflies.ai (2/5): Incorporated in Delaware, US. Subject to US laws including the CLOUD Act. Offers GDPR-compliant Data Processing Agreements for European customers.

●Otter.ai (2/5): US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

#### Data Retention & Training

Otter.ai leads with 5/5 vs 4/5.

●Fireflies.ai (4/5): Enforces zero data retention with third-party processing vendors. Enterprise customers can configure custom retention policies. Data can be deleted on request. Private storage option available.

●Otter.ai (5/5): Customer recordings not used for AI training; data deleted per account settings

#### Certifications

Both score equally at 4/5.

●Fireflies.ai (4/5): Holds SOC 2 Type II and ISO 27001 certifications with annual audit renewals. HIPAA compliance available on Enterprise plan.

●Otter.ai (4/5): SOC 2 Type II and ISO 27001 certified

#### Regulatory Fit

Both score equally at 3/5.

●Fireflies.ai (3/5): Suitable for general business and technology companies. HIPAA compliance available for healthcare on Enterprise plan. GDPR compliant for European operations.

●Otter.ai (3/5): Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

Certifications at a Glance

Certification	Fireflies.ai	Otter.ai
ISO 27001	Yes	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Fireflies.ai and Otter.ai are closely matched on trust and compliance, with scores of 16/25 and 16/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, Fireflies.ai or Otter.ai?

Fireflies.ai has a TrustKit score of 16/25 while Otter.ai scores 16/25. Both tools are currently rated equally across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Fireflies.ai and Otter.ai compare on data residency?

Fireflies.ai scores 3/5 for data residency (Fireflies offers data hosting in the US and EU regions. Enterprise customers can use private storage to control exactly where their data resides.), while Otter.ai scores 2/5 (US-based AWS hosting; no regional data residency options for EU customers).

Are Fireflies.ai and Otter.ai GDPR compliant?

Both tools are assessed across five compliance dimensions. Fireflies.ai has a regulatory fit score of 3/5 and Otter.ai scores 3/5. Check the full comparison above for a detailed breakdown.

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