Tiledesk

Open-source AI agent builder for customer support with self-hosting option — made in Italy

by Tiledesk

Italy🌐Self-hosted anywhere; cloud hosted in EU

TrustKit ScoreRated across 5 compliance dimensions: data residency, legal jurisdiction, data retention, certifications, and regulatory fit.Strong

About Tiledesk

Tiledesk was founded in 2020 in Italy and provides an open-source platform for building AI-powered customer support agents. The platform combines a no-code visual conversation builder with LLM integration, enabling businesses to create sophisticated chatbot flows that can escalate to human agents when needed. Key capabilities include: AI-powered chatbots with knowledge base integration, multi-channel support (web chat, WhatsApp, Facebook Messenger, Telegram), a visual drag-and-drop conversation designer, live chat with human handoff, and a ticketing system. Tiledesk is fully open-source (MIT licence) and can be self-hosted on any infrastructure, giving European organisations complete control over their customer conversation data. The cloud option provides a managed service for teams that prefer not to manage infrastructure. The company has raised approximately $680K in seed funding. While small, Tiledesk fills an important gap in the European AI landscape: there are very few EU-native, open-source alternatives to the AI customer support tools dominated by US companies (Intercom, Zendesk, Drift). For organisations in regulated industries or with strict data sovereignty requirements, Tiledesk's self-hosting option means customer conversations never leave the organisation's own infrastructure. As an Italian company, Tiledesk operates under EU law and GDPR natively. Italy is notably underrepresented in AI tool directories, making Tiledesk a valuable addition to the European AI ecosystem.

TrustKit Score Breakdown

?80% Strong

Data Residency

Where is your data stored and processed?

Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

5/5

Legal Jurisdiction

Which laws govern the company and your data?

Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

5/5

Data Retention & Training

Is your data used for model training?

Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

5/5

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

1/5

Regulatory Fit

Suitability for regulated industries and professional services

EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

4/5

Pricing

FreemiumFree tier14-day trial

Community (Self-Hosted)FreeUnlimited agents · AI chatbot builder · Multi-channel · …

Premium€25/moCloud hosting · Advanced AI features · Analytics · …

Full pricing details →

Quick Facts

Starting PriceFree (open-source) / €25/mo cloudData HostingSelf-hosted anywhere; cloud hosted in EUTrains on Your DataOpen-source self-hosted: full data control; no training on customer dataFounded2020Employees11-50

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Frequently Asked Questions

Is Tiledesk GDPR compliant?

Tiledesk has a TrustKit compliance score of 80% (Strong). Data Residency: Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.. Legal Jurisdiction: Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively..

Where does Tiledesk store data?

Tiledesk hosts data in: Self-hosted anywhere; cloud hosted in EU. Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

Does Tiledesk train on user data?

Tiledesk: Open-source self-hosted: full data control; no training on customer data. Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

What certifications does Tiledesk hold?

No certifications have been confirmed for Tiledesk yet. No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.