Tiledesk

Open-source AI agent builder for customer support with self-hosting option — made in Italy

Salesforce Einstein

AI-powered intelligence built into Salesforce CRM

Tiledesk

Strong

20/25

Salesforce Einstein

Excellent

22/25

Score Breakdown

DimensionTiledeskSalesforce Einstein

Data Residency

Where is your data stored and processed?

Tiledesk: Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

Salesforce Einstein: Salesforce offers data residency in US, EU, and APAC regions with Hyperforce, providing full control over data location.

5/5

Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

5/5

Salesforce offers data residency in US, EU, and APAC regions with Hyperforce, providing full control over data location.

Legal Jurisdiction

Which laws govern the company and your data?

Tiledesk: Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

Salesforce Einstein: Incorporated in Delaware, USA. Subject to US law with strong contractual protections and DPAs for international customers.

5/5

Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

4/5

Incorporated in Delaware, USA. Subject to US law with strong contractual protections and DPAs for international customers.

Data Retention & Training

Is your data used for model training?

Tiledesk: Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

Salesforce Einstein: Configurable data retention policies with Einstein Trust Layer ensuring AI prompts and outputs are not retained for model training.

5/5

Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

4/5

Configurable data retention policies with Einstein Trust Layer ensuring AI prompts and outputs are not retained for model training.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Tiledesk: No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

Salesforce Einstein: Comprehensive certification portfolio including SOC 1/2 Type II, ISO 27001, PCI DSS, FedRAMP, and HIPAA compliance.

1/5

No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

5/5

Comprehensive certification portfolio including SOC 1/2 Type II, ISO 27001, PCI DSS, FedRAMP, and HIPAA compliance.

Regulatory Fit

Suitability for regulated industries and professional services

Tiledesk: EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Salesforce Einstein: Suitable for regulated industries with HIPAA BAA, FedRAMP authorization, and financial services compliance capabilities.

4/5

EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

4/5

Suitable for regulated industries with HIPAA BAA, FedRAMP authorization, and financial services compliance capabilities.

Total Score

20/25

22/25

Best For

Tiledesk

Best for organisations requiring broad certification coverage (SOC 2 Type II, SOC 1 Type II, ISO 27001); regulated industries (FINRA, FDA); privacy-conscious teams who need strong data retention controls; enterprises requiring SSO integration.

Salesforce Einstein

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

Detailed Comparison

Salesforce Einstein vs Tiledesk: Trust & Compliance Comparison

Salesforce Einstein (Salesforce, US) scores 22/25 overall with a Gold (Excellent) trust badge. AI-powered intelligence built into Salesforce CRM. Tiledesk (Tiledesk, IT) scores 20/25 with a Silver (Strong) trust badge. Open-source AI agent builder for customer support with self-hosting option — made in Italy.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 5/5.

●Salesforce Einstein (5/5): Salesforce offers data residency in US, EU, and APAC regions with Hyperforce, providing full control over data location.

●Tiledesk (5/5): Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

#### Legal Jurisdiction

Tiledesk leads with 5/5 vs 4/5.

●Salesforce Einstein (4/5): Incorporated in Delaware, USA. Subject to US law with strong contractual protections and DPAs for international customers.

●Tiledesk (5/5): Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

#### Data Retention & Training

Tiledesk leads with 5/5 vs 4/5.

●Salesforce Einstein (4/5): Configurable data retention policies with Einstein Trust Layer ensuring AI prompts and outputs are not retained for model training.

●Tiledesk (5/5): Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

#### Certifications

Salesforce Einstein leads with 5/5 vs 1/5.

●Salesforce Einstein (5/5): Comprehensive certification portfolio including SOC 1/2 Type II, ISO 27001, PCI DSS, FedRAMP, and HIPAA compliance.

●Tiledesk (1/5): No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

#### Regulatory Fit

Both score equally at 4/5.

●Salesforce Einstein (4/5): Suitable for regulated industries with HIPAA BAA, FedRAMP authorization, and financial services compliance capabilities.

●Tiledesk (4/5): EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Certifications at a Glance

Certification	Salesforce Einstein	Tiledesk
FedRAMP	Yes	No
ISO 27001	Yes	No
PCI DSS	Yes	No
SOC 1 Type II	Yes	No
SOC 2 Type II	Yes	No

Overall Verdict

Salesforce Einstein has a clear trust advantage, scoring 22/25 compared to Tiledesk's 20/25. Salesforce Einstein particularly excels in certifications.

Frequently Asked Questions

Which is better for EU compliance, Tiledesk or Salesforce Einstein?

Tiledesk has a TrustKit score of 20/25 while Salesforce Einstein scores 22/25. Salesforce Einstein currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Tiledesk and Salesforce Einstein compare on data residency?

Tiledesk scores 5/5 for data residency (Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.), while Salesforce Einstein scores 5/5 (Salesforce offers data residency in US, EU, and APAC regions with Hyperforce, providing full control over data location.).

Are Tiledesk and Salesforce Einstein GDPR compliant?

Both tools are assessed across five compliance dimensions. Tiledesk has a regulatory fit score of 4/5 and Salesforce Einstein scores 4/5. Check the full comparison above for a detailed breakdown.

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