Crisp

About Crisp

Crisp is a customer messaging and support platform founded in Nantes, France in 2015. It provides a unified inbox for managing conversations across live chat, email, WhatsApp, Instagram, and other channels. The platform serves over 600,000 businesses globally with tools for customer support, sales prospecting, and onboarding. The AI capabilities of Crisp centre on its MagicReply feature, which suggests responses to agents based on conversation history and knowledge base content, and its AI chatbot builder that allows teams to create automated support flows trained on their own documentation. Crisp explicitly states that AI features use only the customer's own data to generate responses — not data from other Crisp customers. As a French company, Crisp is incorporated and headquartered in Nantes and operates under French and EU law. Data is hosted in EU cloud infrastructure, and the company provides a GDPR-compliant DPA. Crisp is notably privacy-focused for a messaging platform: it does not sell customer data, does not use customer conversation data for advertising, and provides clear controls over data retention and deletion. Crisp holds SOC 2 Type II certification and is working towards ISO 27001. The platform offers configurable data retention periods and supports GDPR data subject requests through its admin panel. It integrates with Slack, Zapier, Shopify, and hundreds of other tools via its native plugin ecosystem and REST API. Pricing includes a free plan with basic features, a Pro plan at €25/month for two seats, and an Unlimited plan for larger teams. Additional seats can be added. Annual billing provides savings. Crisp is particularly popular with European startups and SMEs that want a modern, EU-hosted alternative to US-based support platforms like Intercom or Zendesk.