Intercom Fin

AI customer service agent that resolves issues instantly

by Intercom, Inc.

TrustKit ScoreRated across 5 compliance dimensions: data residency, legal jurisdiction, data retention, certifications, and regulatory fit.Moderate

About Intercom Fin

Intercom Fin is an AI agent that can resolve up to 50% of customer support queries instantly. It uses your existing help centre articles, previous conversations, and custom data sources to provide accurate answers. Features include multilingual support, customisable tone, handoff to human agents, and detailed analytics. Priced per resolution rather than per seat.

Sentiment Score?

★ 4.5/ 5

G24.5/5(3,200)

TrustKit Score Breakdown

?64% Moderate

Data Residency

Where is your data stored and processed?

US/EU hosting available via AWS

3/5

Legal Jurisdiction

Which laws govern the company and your data?

US Delaware corporation

2/5

Data Retention & Training

Is your data used for model training?

No training on customer data

4/5

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

SOC 2 Type II, ISO 27001, HIPAA

4/5

Regulatory Fit

Suitability for regulated industries and professional services

Suitable for customer-facing use; not designed for regulated advice

3/5

Pricing

Usage Based14-day trial

Fin AI Agent$0.99/mo$0.99 per resolution · Multilingual · Custom tone · …

Full pricing details →

Quick Facts

Starting Price$0.99/resolutionData HostingUS/EU (AWS)Trains on Your DataNo training on customer dataFounded2011Employees1000+

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Frequently Asked Questions

Is Intercom Fin GDPR compliant?

Intercom Fin has a TrustKit compliance score of 64% (Moderate). Data Residency: US/EU hosting available via AWS. Legal Jurisdiction: US Delaware corporation.