Ada

About Ada

Ada provides an AI-native customer service platform that goes beyond traditional chatbots to deliver truly autonomous customer support. The platform's AI agents can handle multi-step tasks, understand complex queries, and resolve issues across chat, email, voice, and social channels without human intervention. The platform uses large language models combined with company-specific knowledge to provide accurate, contextual responses. Ada's AI agents can access backend systems to check order statuses, process refunds, update account information, and handle other transactional tasks—not just answer FAQ-style questions. Ada's no-code platform allows customer experience teams to build, test, and deploy AI agents without engineering resources. The platform includes conversation analytics, performance dashboards, and continuous learning capabilities that help organizations optimize their AI agents over time. Founded in 2016 in Toronto, Canada, Ada has raised over $200 million in funding and serves enterprise customers including Meta, Shopify, Square, and Verizon. The platform supports over 50 languages and handles millions of customer conversations monthly. Ada maintains SOC 2 Type 2, SOC 3, and HIPAA compliance, with detailed security documentation available through their Trust Center. The platform's usage-based pricing model ensures organizations pay only for the resolutions their AI agents deliver.