Aircall

About Aircall

Aircall is a cloud-based business phone system founded in Paris in 2014. It provides virtual phone numbers, call routing, IVR, call recording, and a shared call centre inbox that integrates with major CRMs and helpdesks including Salesforce, HubSpot, Pipedrive, Zendesk, and Intercom. The platform serves over 17,000 customers globally. Aircall's AI capabilities include real-time call transcription, AI-generated call summaries, automatic topic tagging, sentiment analysis during and after calls, and AI coaching that identifies coaching opportunities based on conversation patterns. These features — branded as Aircall AI — are available on higher-tier plans and help sales and support teams extract actionable insights from call data without manual note-taking. From a sovereignty standpoint, Aircall is incorporated in France and headquartered in Paris, making it subject to French and EU law. The company offers EU data residency for call recordings and metadata. Aircall provides a GDPR-compliant DPA with standard contractual clauses and publishes its sub-processor list. Customer call recordings and transcripts are not used to train Aircall's AI models. Aircall holds ISO 27001 certification and undergoes regular security audits. The platform supports SSO via SAML 2.0 on Enterprise plans and offers role-based access controls, call recording retention policies, and audit logs. For businesses in regulated industries handling calls with customers about sensitive topics (financial, medical, legal), Aircall's EU hosting and GDPR tooling are important differentiators. Pricing starts at the Essentials plan at €30/user/month (minimum 3 users), with a Professional plan at €50/user/month adding AI features and advanced analytics. An Enterprise plan with custom pricing is available for larger deployments. Annual billing is available. A free trial of 7 days is offered. Aircall is well-suited to European sales and support teams seeking a telephony platform with genuine EU compliance credentials.