Gong

Revenue AI platform that captures and analyzes customer interactions

Crisp

French AI-powered customer messaging platform for support and sales teams

Gong

Strong

17/25

Crisp

Excellent

22/25

Score Breakdown

DimensionGongCrisp

Data Residency

Where is your data stored and processed?

Gong: Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

Crisp: Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

4/5

Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

4/5

Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

Legal Jurisdiction

Which laws govern the company and your data?

Gong: Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

Crisp: French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

3/5

Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

5/5

French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

Data Retention & Training

Is your data used for model training?

Gong: Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

Crisp: AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

3/5

Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

5/5

AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Gong: Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

Crisp: SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

4/5

Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

3/5

SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

Regulatory Fit

Suitability for regulated industries and professional services

Gong: GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

Crisp: Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

3/5

GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

5/5

Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

Total Score

17/25

22/25

Best For

Gong

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (CNIL); privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Crisp

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27701); enterprises requiring SSO integration.

Detailed Comparison

Crisp vs Gong: Trust & Compliance Comparison

Crisp (Crisp, FR) scores 22/25 overall with a Gold (Excellent) trust badge. French AI-powered customer messaging platform for support and sales teams. Gong (Gong, US) scores 17/25 with a Silver (Strong) trust badge. Revenue AI platform that captures and analyzes customer interactions.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●Crisp (4/5): Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.

●Gong (4/5): Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

#### Legal Jurisdiction

Crisp leads with 5/5 vs 3/5.

●Crisp (5/5): French SAS bootstrapped and operated entirely under French and EU law with no external investors or US parent.

●Gong (3/5): Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

#### Data Retention & Training

Crisp leads with 5/5 vs 3/5.

●Crisp (5/5): AI uses only each customer's own data in isolation; configurable retention and deletion controls built into the admin panel.

●Gong (3/5): Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

#### Certifications

Gong leads with 4/5 vs 3/5.

●Crisp (3/5): SOC 2 Type II achieved; ISO 27001 certification is in progress as of 2025.

●Gong (4/5): Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

#### Regulatory Fit

Crisp leads with 5/5 vs 3/5.

●Crisp (5/5): Excellent CNIL fit with French hosting, no data monetisation, and built-in GDPR data subject request tooling.

●Gong (3/5): GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

Certifications at a Glance

Certification	Crisp	Gong
ISO 27001	No	Yes
ISO 27701	No	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Crisp has a clear trust advantage, scoring 22/25 compared to Gong's 17/25. Crisp particularly excels in legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Gong or Crisp?

Gong has a TrustKit score of 17/25 while Crisp scores 22/25. Crisp currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Gong and Crisp compare on data residency?

Gong scores 4/5 for data residency (Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.), while Crisp scores 4/5 (Data hosted in France on EU infrastructure; no customer conversation data transferred outside the EU.).

Are Gong and Crisp GDPR compliant?

Both tools are assessed across five compliance dimensions. Gong has a regulatory fit score of 3/5 and Crisp scores 5/5. Check the full comparison above for a detailed breakdown.

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