Tiledesk

Open-source AI agent builder for customer support with self-hosting option — made in Italy

HubSpot AI

AI-powered CRM, marketing, and sales platform

Tiledesk

Strong

20/25

HubSpot AI

Strong

17/25

Score Breakdown

DimensionTiledeskHubSpot AI

Data Residency

Where is your data stored and processed?

Tiledesk: Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

HubSpot AI: US/EU hosting available

5/5

Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

3/5

US/EU hosting available

Legal Jurisdiction

Which laws govern the company and your data?

Tiledesk: Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

HubSpot AI: US Delaware corporation; publicly traded

5/5

Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

2/5

US Delaware corporation; publicly traded

Data Retention & Training

Is your data used for model training?

Tiledesk: Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

HubSpot AI: No training on customer data

5/5

Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

4/5

No training on customer data

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Tiledesk: No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

HubSpot AI: SOC 2 Type II, ISO 27001

1/5

No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

4/5

SOC 2 Type II, ISO 27001

Regulatory Fit

Suitability for regulated industries and professional services

Tiledesk: EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

HubSpot AI: Established CRM with good compliance; suitable for general regulated business

4/5

EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

4/5

Established CRM with good compliance; suitable for general regulated business

Total Score

20/25

17/25

Best For

Tiledesk

Best for privacy-conscious teams who need strong data retention controls; teams on a tight budget; enterprises requiring SSO integration.

HubSpot AI

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

Detailed Comparison

HubSpot AI vs Tiledesk: Trust & Compliance Comparison

HubSpot AI (HubSpot, Inc., US) scores 17/25 overall with a Silver (Strong) trust badge. AI-powered CRM, marketing, and sales platform. Tiledesk (Tiledesk, IT) scores 20/25 with a Silver (Strong) trust badge. Open-source AI agent builder for customer support with self-hosting option — made in Italy.

Dimension-by-Dimension Breakdown

#### Data Residency

Tiledesk leads with 5/5 vs 3/5.

●HubSpot AI (3/5): US/EU hosting available

●Tiledesk (5/5): Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

#### Legal Jurisdiction

Tiledesk leads with 5/5 vs 2/5.

●HubSpot AI (2/5): US Delaware corporation; publicly traded

●Tiledesk (5/5): Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

#### Data Retention & Training

Tiledesk leads with 5/5 vs 4/5.

●HubSpot AI (4/5): No training on customer data

●Tiledesk (5/5): Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

#### Certifications

HubSpot AI leads with 4/5 vs 1/5.

●HubSpot AI (4/5): SOC 2 Type II, ISO 27001

●Tiledesk (1/5): No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

#### Regulatory Fit

Both score equally at 4/5.

●HubSpot AI (4/5): Established CRM with good compliance; suitable for general regulated business

●Tiledesk (4/5): EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Certifications at a Glance

Certification	HubSpot AI	Tiledesk
ISO 27001	Yes	No
SOC 2 Type II	Yes	No

Overall Verdict

Tiledesk has a clear trust advantage, scoring 20/25 compared to HubSpot AI's 17/25. Tiledesk particularly excels in data residency, legal jurisdiction, data retention & training.

Frequently Asked Questions

Which is better for EU compliance, Tiledesk or HubSpot AI?

Tiledesk has a TrustKit score of 20/25 while HubSpot AI scores 17/25. Tiledesk currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Tiledesk and HubSpot AI compare on data residency?

Tiledesk scores 5/5 for data residency (Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.), while HubSpot AI scores 3/5 (US/EU hosting available).

Are Tiledesk and HubSpot AI GDPR compliant?

Both tools are assessed across five compliance dimensions. Tiledesk has a regulatory fit score of 4/5 and HubSpot AI scores 4/5. Check the full comparison above for a detailed breakdown.

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