Gong

Revenue AI platform that captures and analyzes customer interactions

Tiledesk

Open-source AI agent builder for customer support with self-hosting option — made in Italy

Gong

Strong

17/25

Tiledesk

Strong

20/25

Score Breakdown

DimensionGongTiledesk

Data Residency

Where is your data stored and processed?

Gong: Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

Tiledesk: Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

4/5

Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

5/5

Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

Legal Jurisdiction

Which laws govern the company and your data?

Gong: Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

Tiledesk: Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

3/5

Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

5/5

Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

Data Retention & Training

Is your data used for model training?

Gong: Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

Tiledesk: Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

3/5

Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

5/5

Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Gong: Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

Tiledesk: No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

4/5

Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

1/5

No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

Regulatory Fit

Suitability for regulated industries and professional services

Gong: GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

Tiledesk: EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

3/5

GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

4/5

EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Total Score

17/25

20/25

Best For

Gong

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27701); enterprises requiring SSO integration.

Tiledesk

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

Detailed Comparison

Gong vs Tiledesk: Trust & Compliance Comparison

Gong (Gong, US) scores 17/25 overall with a Silver (Strong) trust badge. Revenue AI platform that captures and analyzes customer interactions. Tiledesk (Tiledesk, IT) scores 20/25 with a Silver (Strong) trust badge. Open-source AI agent builder for customer support with self-hosting option — made in Italy.

Dimension-by-Dimension Breakdown

#### Data Residency

Tiledesk leads with 5/5 vs 4/5.

●Gong (4/5): Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

●Tiledesk (5/5): Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.

#### Legal Jurisdiction

Tiledesk leads with 5/5 vs 3/5.

●Gong (3/5): Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

●Tiledesk (5/5): Italian SRL, fully under EU law. No US parent or investor control. GDPR applies natively.

#### Data Retention & Training

Tiledesk leads with 5/5 vs 3/5.

●Gong (3/5): Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

●Tiledesk (5/5): Self-hosted deployment gives complete control over data lifecycle. No data leaves the organisation's infrastructure. Open-source code is auditable.

#### Certifications

Gong leads with 4/5 vs 1/5.

●Gong (4/5): Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

●Tiledesk (1/5): No SOC 2 or ISO 27001 certifications. Early-stage company. The open-source/self-hosted model partially compensates as organisations can apply their own security controls.

#### Regulatory Fit

Tiledesk leads with 4/5 vs 3/5.

●Gong (3/5): GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

●Tiledesk (4/5): EU-native, open-source, self-hostable. Ideal for organisations that can manage their own infrastructure and need maximum data control. Certification gaps may block enterprise procurement that requires SOC 2.

Certifications at a Glance

Certification	Gong	Tiledesk
ISO 27001	Yes	No
ISO 27701	Yes	No
SOC 2 Type II	Yes	No

Overall Verdict

Tiledesk has a clear trust advantage, scoring 20/25 compared to Gong's 17/25. Tiledesk particularly excels in data residency, legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Gong or Tiledesk?

Gong has a TrustKit score of 17/25 while Tiledesk scores 20/25. Tiledesk currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Gong and Tiledesk compare on data residency?

Gong scores 4/5 for data residency (Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.), while Tiledesk scores 5/5 (Open-source with self-hosting: customer conversations stay entirely on your own infrastructure. Cloud option hosted in EU. Maximum data sovereignty achievable.).

Are Gong and Tiledesk GDPR compliant?

Both tools are assessed across five compliance dimensions. Gong has a regulatory fit score of 3/5 and Tiledesk scores 4/5. Check the full comparison above for a detailed breakdown.

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