Guru

About Guru

Guru is an enterprise knowledge management platform designed to solve the information accessibility problem in fast-growing organisations. Instead of requiring employees to navigate multiple intranets, wikis, and shared drives, Guru creates a centralised, AI-searchable knowledge base that integrates directly into the collaboration tools teams already use. Employees access verified answers through a browser extension, Slack bot, MS Teams integration, or the Guru web app — without context-switching. The platform's AI capabilities are central to its value proposition. Guru's AI-powered search uses semantic understanding to surface relevant knowledge cards even when the exact terminology differs between the query and the stored content. The AI can also detect knowledge gaps by analysing which employee questions go unanswered or generate low-confidence results, alerting knowledge managers to areas requiring new content. Guru AI can generate draft content from existing knowledge to accelerate card creation. A key differentiator for Guru in compliance-sensitive environments is its verification and governance model. All knowledge cards have an assigned expert owner responsible for keeping content accurate, with configurable verification intervals. When a card's verification period expires, the owner receives an automatic reminder to review and re-verify the content. This prevents stale, outdated information from circulating in the organisation — a significant risk in regulated industries where policies, procedures, and compliance guidance must remain current. Access controls in Guru are role-based, with the ability to restrict collections and specific cards to designated teams or individuals. The Enterprise tier offers SSO via SAML 2.0, detailed activity audit logs, and advanced analytics showing content usage, search patterns, and knowledge gaps. Guru is SOC 2 Type II certified and GDPR-compliant, with data hosted on AWS. A Data Processing Agreement is available for EU customers, and Guru does not use customer knowledge content to train its AI models. Guru is particularly popular with customer support, sales enablement, and HR teams in technology companies, SaaS businesses, and professional services organisations. For compliance and regulatory affairs teams, Guru's verification-first knowledge model makes it a compelling choice for maintaining a living library of approved compliance procedures, policy documents, and regulatory guidance that employees can access quickly and confidently in their daily workflow.