Twig

About Twig

Twig is an AI-powered customer support platform that provides instant, accurate answers to customer questions by learning from a company's existing support documentation, knowledge base articles, and historical support tickets. The platform serves dual roles: a customer-facing AI that handles self-service queries and an agent-facing copilot that suggests responses and surfaces relevant information. Twig differentiates itself through its ability to cite sources in every response, showing customers exactly where the answer came from in the documentation. This builds trust and allows users to verify answers. The platform also identifies gaps in documentation when it encounters questions it cannot answer, helping support teams improve their knowledge base over time. The platform integrates with major support tools including Zendesk, Intercom, Freshdesk, and Confluence, pulling in knowledge from multiple sources to build a comprehensive understanding of a company's product and support history. Twig learns continuously from new tickets and documentation updates. Twig is designed for SaaS companies and technology firms with complex products that generate high volumes of support queries. The platform helps reduce first-response time, increase self-service resolution rates, and free up support agents for complex issues. Pricing is based on resolution volume.