Tidio

About Tidio

Tidio is a customer service platform founded by Polish entrepreneurs in 2013, offering live chat, AI chatbots, and an autonomous AI customer service agent called Lyro. The platform serves primarily e-commerce and SME customers, helping them automate responses to common queries, qualify leads, and reduce support ticket volume. Lyro, Tidio's flagship AI feature, is a conversational AI agent trained on the customer's own support content. It handles up to 70% of customer questions autonomously and escalates complex queries to human agents. Lyro uses a Claude-based model (Anthropic) under the hood, which means data may be processed in Anthropic's infrastructure — a consideration European businesses should factor into their due diligence. From a jurisdictional standpoint, Tidio is US-incorporated (Delaware), which introduces CLOUD Act exposure. However, the company was founded by Polish developers, maintains significant European operations, and offers EU data hosting options. European customers should request EU data residency explicitly and obtain a GDPR-compliant DPA with standard contractual clauses for US transfers. Tidio's security posture is developing: it offers GDPR compliance tools, data deletion on request, and basic access controls. SOC 2 certification has not been publicly confirmed. For businesses handling sensitive personal data, additional due diligence is recommended before deployment. Pricing includes a free tier with basic features, a Starter plan at around €29/month, a Growth plan at €59/month, and a Tidio+ enterprise plan with custom pricing. Lyro AI conversations are priced separately based on volume. Tidio is suitable for European e-commerce and SME businesses that prioritise ease of use and are comfortable managing the additional compliance steps required by its US incorporation.