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Loom AI

AI-powered async video messaging for teams

by AtlassianUSUnited States🌐US, EU
TrustKit Score64%Moderate

About Loom AI

Loom is an asynchronous video messaging platform designed to help teams communicate more effectively without scheduling meetings. Users can quickly record their screen, camera, or both, and share videos with a link. With Loom AI, the platform automatically generates video titles, written summaries, chapter breakdowns, and can remove filler words and silences, making recorded messages more polished and easier to consume. Key features include instant screen and camera recording with no software installation required, AI-generated titles and summaries that let viewers quickly understand video content without watching, automatic chapter creation for easy navigation, filler word and silence removal for cleaner recordings, viewer engagement analytics, comments and emoji reactions on videos, password protection and custom access controls, and integrations with tools like Slack, Notion, Jira, and GitHub. Loom benefits from Atlassian's enterprise-grade security infrastructure following its acquisition. The platform supports SOC 2 Type II compliance, GDPR compliance, and enterprise-grade access controls including SSO via SAML. Videos are encrypted in transit and at rest, and administrators can manage team-wide sharing permissions and data retention policies. Loom was founded in 2015 by Joe Thomas, Vinay Hiremath, and Shahed Khan. In October 2023, Atlassian acquired Loom for approximately $975 million, integrating it into the Atlassian product suite alongside Jira, Confluence, and Trello. The platform is headquartered in San Francisco, California, as part of Atlassian's broader operations. Loom offers a free Starter plan with 5-minute recording limits and up to 25 videos per person. The Business plan at $15/user/month (annual) provides unlimited recording and advanced editing, while the Business + AI plan at $20/user/month adds AI-powered features. Enterprise pricing is available with custom security and admin features.

Sentiment Score?
4.7/ 5

TrustKit Score Breakdown

?64% Moderate
Data Residency
Where is your data stored and processed?
Loom hosts data primarily in the US with some EU hosting available. As part of Atlassian, data residency options may expand to align with Atlassian's broader infrastructure.
3/5
Legal Jurisdiction
Which laws govern the company and your data?
Atlassian is incorporated in Delaware, US. Subject to US laws including the CLOUD Act. Atlassian offers Standard Contractual Clauses and Data Processing Agreements for GDPR compliance.
3/5
Data Retention & Training
Is your data used for model training?
Administrators can configure retention policies for team workspaces. Videos can be set to expire after a certain period. Users can delete individual recordings at any time.
3/5
Certifications
ISO 27001, SOC 2, Cyber Essentials, etc.
Benefits from Atlassian's certification portfolio including SOC 2 Type II and ISO 27001. Atlassian maintains a comprehensive trust and security program.
4/5
Regulatory Fit
Suitability for regulated industries and professional services
Suitable for general business use with GDPR and CCPA compliance. Enterprise plan offers additional security controls. Not specifically certified for HIPAA or financial regulatory use.
3/5

Pricing

FreemiumFree tierFree trial
Starter (Free)Free
Business$18/user/mo($15/user/mo annual)
Business + AI$24/user/mo($20/user/mo annual)
EnterpriseFree
Full pricing details →

Quick Facts

Starting Price$15/user/moData HostingUS, EUTrains on Your DataNeverFounded2015Employees1000+

Frequently Asked Questions

Is Loom AI GDPR compliant?

Loom AI has a TrustKit compliance score of 64% (Moderate). Data Residency: Loom hosts data primarily in the US with some EU hosting available. As part of Atlassian, data residency options may expand to align with Atlassian's broader infrastructure.. Legal Jurisdiction: Atlassian is incorporated in Delaware, US. Subject to US laws including the CLOUD Act. Atlassian offers Standard Contractual Clauses and Data Processing Agreements for GDPR compliance..

Where does Loom AI store data?

Loom AI hosts data in: US, EU. Loom hosts data primarily in the US with some EU hosting available. As part of Atlassian, data residency options may expand to align with Atlassian's broader infrastructure.

Does Loom AI train on user data?

Loom AI: Never. Administrators can configure retention policies for team workspaces. Videos can be set to expire after a certain period. Users can delete individual recordings at any time.

What certifications does Loom AI hold?

Loom AI holds: SOC 2 Type II, ISO 27001, ISO 27018. Benefits from Atlassian's certification portfolio including SOC 2 Type II and ISO 27001. Atlassian maintains a comprehensive trust and security program.

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