Character.AI

AI chatbot platform for creating and chatting with AI characters

by Character.AI

United States🌐US-based cloud infrastructure

TrustKit ScoreRated across 5 compliance dimensions: data residency, legal jurisdiction, data retention, certifications, and regulatory fit.Caution

About Character.AI

Character.AI is a consumer AI chatbot platform founded in 2021 by former Google Brain researchers Noam Shazeer and Daniel De Freitas. The platform enables users to create AI characters with distinct personalities, backstories, and conversational styles, then chat with them in open-ended conversations. The platform has attracted a massive user base, particularly among younger demographics, with millions of active users engaging in creative roleplay, language learning, brainstorming, and entertainment. Users can create their own characters or interact with community-created ones spanning fictional personas, historical figures, and custom assistants. Character.AI trains its own large language models specifically optimised for multi-turn character dialogue. The platform operates on US-based infrastructure. A key privacy consideration is that conversations are used to improve Character.AI's models, which limits its suitability for enterprise or regulated use cases. The platform is primarily consumer-focused and does not offer enterprise compliance features such as SOC 2 certification, data residency controls, or GDPR-specific data processing agreements. Character.AI offers a free tier with basic access and a c.ai+ subscription at $9.99/month that provides faster responses, priority access during peak times, and early access to new features.

TrustKit Score Breakdown

?36% Caution

Data Residency

Where is your data stored and processed?

All data hosted on US-based infrastructure. No EU data residency option available. No regional hosting controls offered.

2/5

Legal Jurisdiction

Which laws govern the company and your data?

US Delaware corporation. Subject to US jurisdiction including CLOUD Act. No EU legal entity. Standard US privacy policy without GDPR-specific DPA.

2/5

Data Retention & Training

Is your data used for model training?

Conversations are retained and used for model training. Limited transparency on retention periods. No enterprise data deletion controls.

2/5

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

No SOC 2, ISO 27001, or other compliance certifications publicly disclosed. Consumer-focused platform without enterprise security certifications.

2/5

Regulatory Fit

Suitability for regulated industries and professional services

Consumer entertainment platform. Not designed for regulated industries. No enterprise compliance features, DPAs, or audit capabilities. Not suitable for handling sensitive or regulated data.

1/5

Pricing

FreemiumFree tier

FreeFreeCreate and chat with AI characters · Access community characters · Basic response speed

c.ai+$9.99/moFaster response times · Priority access during peak hours · Early access to new features

Full pricing details →

Quick Facts

Starting PriceFree / $9.99/mo c.ai+Data HostingUS-based cloud infrastructureTrains on Your DataConversations are used to train and improve Character.AI models.Founded2021Employees51-200

Visit Character.AI

Frequently Asked Questions

Is Character.AI GDPR compliant?

Character.AI has a TrustKit compliance score of 36% (Caution). Data Residency: All data hosted on US-based infrastructure. No EU data residency option available. No regional hosting controls offered.. Legal Jurisdiction: US Delaware corporation. Subject to US jurisdiction including CLOUD Act. No EU legal entity. Standard US privacy policy without GDPR-specific DPA..

Where does Character.AI store data?

Character.AI hosts data in: US-based cloud infrastructure. All data hosted on US-based infrastructure. No EU data residency option available. No regional hosting controls offered.

Does Character.AI train on user data?

Character.AI: Conversations are used to train and improve Character.AI models.. Conversations are retained and used for model training. Limited transparency on retention periods. No enterprise data deletion controls.

What certifications does Character.AI hold?

No certifications have been confirmed for Character.AI yet. No SOC 2, ISO 27001, or other compliance certifications publicly disclosed. Consumer-focused platform without enterprise security certifications.