Microsoft Copilot

AI assistant embedded across Microsoft 365 apps

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Microsoft Copilot

Strong

20/25

LivePerson

Strong

17/25

Score Breakdown

DimensionMicrosoft CopilotLivePerson

Data Residency

Where is your data stored and processed?

Microsoft Copilot: Microsoft offers data residency across multiple global regions including US, EU, UK, and Asia Pacific. Customers can select their data location and data stays within the Microsoft 365 compliance boundary.

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

4/5

Microsoft offers data residency across multiple global regions including US, EU, UK, and Asia Pacific. Customers can select their data location and data stays within the Microsoft 365 compliance boundary.

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Microsoft Copilot: Incorporated in Washington State, US. Subject to US laws including the CLOUD Act. Microsoft has challenged government data requests and offers EU Data Boundary commitments.

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

3/5

Incorporated in Washington State, US. Subject to US laws including the CLOUD Act. Microsoft has challenged government data requests and offers EU Data Boundary commitments.

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Microsoft Copilot: Copilot interactions inherit Microsoft 365 retention policies. Administrators have granular control over data retention, deletion, and eDiscovery. Copilot prompts and responses are stored in Exchange Online.

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

4/5

Copilot interactions inherit Microsoft 365 retention policies. Administrators have granular control over data retention, deletion, and eDiscovery. Copilot prompts and responses are stored in Exchange Online.

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Microsoft Copilot: One of the most extensively certified cloud platforms globally, holding SOC 1/2 Type II, ISO 27001, ISO 27018, ISO 27701, FedRAMP High, and dozens of additional certifications across regions and industries.

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

5/5

One of the most extensively certified cloud platforms globally, holding SOC 1/2 Type II, ISO 27001, ISO 27018, ISO 27701, FedRAMP High, and dozens of additional certifications across regions and industries.

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Microsoft Copilot: Supports a vast range of regulatory frameworks including GDPR, HIPAA, FedRAMP, FERPA, and many industry-specific requirements. Government cloud offerings available for public sector customers.

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

4/5

Supports a vast range of regulatory frameworks including GDPR, HIPAA, FedRAMP, FERPA, and many industry-specific requirements. Government cloud offerings available for public sector customers.

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

20/25

17/25

Best For

Microsoft Copilot

Best for regulated industries (ICO, CNIL).

LivePerson

Best for organisations requiring broad certification coverage (SOC 1 Type II, SOC 2 Type II, ISO 27001); privacy-conscious teams who need strong data retention controls.

Detailed Comparison

LivePerson vs Microsoft Copilot: Trust & Compliance Comparison

LivePerson (LivePerson, US) scores 17/25 overall with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale. Microsoft Copilot (Microsoft, US) scores 20/25 with a Silver (Strong) trust badge. AI assistant embedded across Microsoft 365 apps.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 4/5.

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

●Microsoft Copilot (4/5): Microsoft offers data residency across multiple global regions including US, EU, UK, and Asia Pacific. Customers can select their data location and data stays within the Microsoft 365 compliance boundary.

#### Legal Jurisdiction

Microsoft Copilot leads with 3/5 vs 2/5.

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

●Microsoft Copilot (3/5): Incorporated in Washington State, US. Subject to US laws including the CLOUD Act. Microsoft has challenged government data requests and offers EU Data Boundary commitments.

#### Data Retention & Training

Microsoft Copilot leads with 4/5 vs 3/5.

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

●Microsoft Copilot (4/5): Copilot interactions inherit Microsoft 365 retention policies. Administrators have granular control over data retention, deletion, and eDiscovery. Copilot prompts and responses are stored in Exchange Online.

#### Certifications

Microsoft Copilot leads with 5/5 vs 4/5.

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

●Microsoft Copilot (5/5): One of the most extensively certified cloud platforms globally, holding SOC 1/2 Type II, ISO 27001, ISO 27018, ISO 27701, FedRAMP High, and dozens of additional certifications across regions and industries.

#### Regulatory Fit

Both score equally at 4/5.

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

●Microsoft Copilot (4/5): Supports a vast range of regulatory frameworks including GDPR, HIPAA, FedRAMP, FERPA, and many industry-specific requirements. Government cloud offerings available for public sector customers.

Certifications at a Glance

Certification	LivePerson	Microsoft Copilot
FedRAMP High	No	Yes
ISO 27001	Yes	Yes
ISO 27018	No	Yes
ISO 27701	No	Yes
SOC 1 Type II	No	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Microsoft Copilot has a clear trust advantage, scoring 20/25 compared to LivePerson's 17/25. Microsoft Copilot particularly excels in legal jurisdiction, data retention & training, certifications.

Frequently Asked Questions

Which is better for EU compliance, Microsoft Copilot or LivePerson?

Microsoft Copilot has a TrustKit score of 20/25 while LivePerson scores 17/25. Microsoft Copilot currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Microsoft Copilot and LivePerson compare on data residency?

Microsoft Copilot scores 4/5 for data residency (Microsoft offers data residency across multiple global regions including US, EU, UK, and Asia Pacific. Customers can select their data location and data stays within the Microsoft 365 compliance boundary.), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Microsoft Copilot and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Microsoft Copilot has a regulatory fit score of 4/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool