Otter.ai

AI meeting transcription and notes for Zoom, Teams, and Google Meet

Limitless

AI memory assistant that captures and organises everything from your meetings

Otter.ai

Moderate

16/25

Limitless

Caution

11/25

Score Breakdown

DimensionOtter.aiLimitless

Data Residency

Where is your data stored and processed?

Otter.ai: US-based AWS hosting; no regional data residency options for EU customers

Limitless: Data hosted on US cloud infrastructure. No EU data residency option. Meeting recordings and transcripts stored in US.

2/5

US-based AWS hosting; no regional data residency options for EU customers

2/5

Data hosted on US cloud infrastructure. No EU data residency option. Meeting recordings and transcripts stored in US.

Legal Jurisdiction

Which laws govern the company and your data?

Otter.ai: US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

Limitless: US Delaware corporation. Subject to US jurisdiction and CLOUD Act. No EU legal entity.

2/5

US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

2/5

US Delaware corporation. Subject to US jurisdiction and CLOUD Act. No EU legal entity.

Data Retention & Training

Is your data used for model training?

Otter.ai: Customer recordings not used for AI training; data deleted per account settings

Limitless: User data not used for model training. Privacy controls include pause recording, exclude meetings, and data deletion options.

5/5

Customer recordings not used for AI training; data deleted per account settings

3/5

User data not used for model training. Privacy controls include pause recording, exclude meetings, and data deletion options.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Otter.ai: SOC 2 Type II and ISO 27001 certified

Limitless: No SOC 2 or ISO 27001 certifications publicly disclosed.

4/5

SOC 2 Type II and ISO 27001 certified

2/5

No SOC 2 or ISO 27001 certifications publicly disclosed.

Regulatory Fit

Suitability for regulated industries and professional services

Otter.ai: Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

Limitless: General productivity tool suitable for business use. Records sensitive meeting content; organisations should evaluate recording consent policies.

3/5

Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

2/5

General productivity tool suitable for business use. Records sensitive meeting content; organisations should evaluate recording consent policies.

Total Score

16/25

11/25

Best For

Otter.ai

Best for teams on a tight budget.

Limitless

Best for privacy-conscious teams who need strong data retention controls; teams on a tight budget; enterprises requiring SSO integration.

Detailed Comparison

Limitless vs Otter.ai: Trust & Compliance Comparison

Limitless (Limitless, US) scores 11/25 overall with a Review Required (Caution) trust badge. AI memory assistant that captures and organises everything from your meetings. Otter.ai (AISense, Inc., US) scores 16/25 with a Bronze (Moderate) trust badge. AI meeting transcription and notes for Zoom, Teams, and Google Meet.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 2/5.

●Limitless (2/5): Data hosted on US cloud infrastructure. No EU data residency option. Meeting recordings and transcripts stored in US.

●Otter.ai (2/5): US-based AWS hosting; no regional data residency options for EU customers

#### Legal Jurisdiction

Both score equally at 2/5.

●Limitless (2/5): US Delaware corporation. Subject to US jurisdiction and CLOUD Act. No EU legal entity.

●Otter.ai (2/5): US Delaware corporation subject to CLOUD Act; GDPR compliance via DPA and SCCs

#### Data Retention & Training

Otter.ai leads with 5/5 vs 3/5.

●Limitless (3/5): User data not used for model training. Privacy controls include pause recording, exclude meetings, and data deletion options.

●Otter.ai (5/5): Customer recordings not used for AI training; data deleted per account settings

#### Certifications

Otter.ai leads with 4/5 vs 2/5.

●Limitless (2/5): No SOC 2 or ISO 27001 certifications publicly disclosed.

●Otter.ai (4/5): SOC 2 Type II and ISO 27001 certified

#### Regulatory Fit

Otter.ai leads with 3/5 vs 2/5.

●Limitless (2/5): General productivity tool suitable for business use. Records sensitive meeting content; organisations should evaluate recording consent policies.

●Otter.ai (3/5): Good security posture; US hosting limits EU data residency suitability for highly regulated sectors

Certifications at a Glance

Certification	Limitless	Otter.ai
ISO 27001	No	Yes
SOC 2 Type II	No	Yes

Overall Verdict

Otter.ai has a clear trust advantage, scoring 16/25 compared to Limitless's 11/25. Otter.ai particularly excels in data retention & training, certifications, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Otter.ai or Limitless?

Otter.ai has a TrustKit score of 16/25 while Limitless scores 11/25. Otter.ai currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Otter.ai and Limitless compare on data residency?

Otter.ai scores 2/5 for data residency (US-based AWS hosting; no regional data residency options for EU customers), while Limitless scores 2/5 (Data hosted on US cloud infrastructure. No EU data residency option. Meeting recordings and transcripts stored in US.).

Are Otter.ai and Limitless GDPR compliant?

Both tools are assessed across five compliance dimensions. Otter.ai has a regulatory fit score of 3/5 and Limitless scores 2/5. Check the full comparison above for a detailed breakdown.

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