Gong

Revenue AI platform that captures and analyzes customer interactions

Rasa

Open-source conversational AI framework for building enterprise chatbots and voice assistants

Gong

Strong

17/25

Rasa

Strong

19/25

Score Breakdown

DimensionGongRasa

Data Residency

Where is your data stored and processed?

Gong: Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

Rasa: Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

4/5

Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

5/5

Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

Legal Jurisdiction

Which laws govern the company and your data?

Gong: Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

Rasa: Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

3/5

Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

3/5

Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

Data Retention & Training

Is your data used for model training?

Gong: Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

Rasa: Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

3/5

Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

5/5

Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Gong: Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

Rasa: Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

4/5

Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

2/5

Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

Regulatory Fit

Suitability for regulated industries and professional services

Gong: GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

Rasa: Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

3/5

GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

4/5

Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

Total Score

17/25

19/25

Best For

Gong

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27701).

Rasa

Best for regulated industries (financial-services, healthcare); privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment; teams on a tight budget.

Detailed Comparison

Gong vs Rasa: Trust & Compliance Comparison

Gong (Gong, US) scores 17/25 overall with a Silver (Strong) trust badge. Revenue AI platform that captures and analyzes customer interactions. Rasa (Rasa, DE) scores 19/25 with a Silver (Strong) trust badge. Open-source conversational AI framework for building enterprise chatbots and voice assistants.

Dimension-by-Dimension Breakdown

#### Data Residency

Rasa leads with 5/5 vs 4/5.

●Gong (4/5): Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

●Rasa (5/5): Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.

#### Legal Jurisdiction

Both score equally at 3/5.

●Gong (3/5): Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

●Rasa (3/5): Dual incorporation: Rasa Technologies GmbH (Germany) and Rasa Technologies Inc (USA). German R&D but US entity introduces CLOUD Act considerations. Self-hosted deployments mitigate jurisdiction risks.

#### Data Retention & Training

Rasa leads with 5/5 vs 3/5.

●Gong (3/5): Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

●Rasa (5/5): Self-hosted architecture gives customers complete control over data retention. Rasa does not access or host customer data. Open-source code allows full audit of data handling.

#### Certifications

Gong leads with 4/5 vs 2/5.

●Gong (4/5): Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

●Rasa (2/5): Controls aligned with ISO 27002. Supports GDPR and HIPAA compliance. No formal ISO 27001 or SOC 2 certifications listed. Self-hosted model shifts certification burden to customer.

#### Regulatory Fit

Rasa leads with 4/5 vs 3/5.

●Gong (3/5): GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

●Rasa (4/5): Excellent for regulated industries due to self-hosting capability. Used by enterprises in financial services, healthcare, and government. Full data control enables compliance with strict regulatory requirements.

Certifications at a Glance

Certification	Gong	Rasa
ISO 27001	Yes	No
ISO 27701	Yes	No
SOC 2 Type II	Yes	No

Overall Verdict

Rasa has a clear trust advantage, scoring 19/25 compared to Gong's 17/25. Rasa particularly excels in data residency, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Gong or Rasa?

Gong has a TrustKit score of 17/25 while Rasa scores 19/25. Rasa currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Gong and Rasa compare on data residency?

Gong scores 4/5 for data residency (Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.), while Rasa scores 5/5 (Open-source framework deployable on any infrastructure. Self-hosted option means data never leaves customer's environment. No cloud dependency for core functionality.).

Are Gong and Rasa GDPR compliant?

Both tools are assessed across five compliance dimensions. Gong has a regulatory fit score of 3/5 and Rasa scores 4/5. Check the full comparison above for a detailed breakdown.

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