Gong

Revenue AI platform that captures and analyzes customer interactions

PolyAI

UK enterprise voice AI platform for automated customer service phone calls

Gong

Strong

17/25

PolyAI

Strong

18/25

Score Breakdown

DimensionGongPolyAI

Data Residency

Where is your data stored and processed?

Gong: Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

PolyAI: Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.

4/5

Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

3/5

Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.

Legal Jurisdiction

Which laws govern the company and your data?

Gong: Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

PolyAI: UK Ltd incorporation. Post-Brexit UK GDPR with EU adequacy. UK Investigatory Powers Act applies. Adequate for most European enterprise use cases but not optimal for strict EU sovereignty requirements.

3/5

Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

3/5

UK Ltd incorporation. Post-Brexit UK GDPR with EU adequacy. UK Investigatory Powers Act applies. Adequate for most European enterprise use cases but not optimal for strict EU sovereignty requirements.

Data Retention & Training

Is your data used for model training?

Gong: Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

PolyAI: Voice conversation data handling not explicitly disclosed. Enterprise contracts likely include data retention terms. PCI DSS certification suggests formal data handling procedures for sensitive data.

3/5

Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

3/5

Voice conversation data handling not explicitly disclosed. Enterprise contracts likely include data retention terms. PCI DSS certification suggests formal data handling procedures for sensitive data.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Gong: Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

PolyAI: Exceptional certification posture: ISO 27001, SOC 2 Type II, HIPAA, and PCI DSS. Covers security, healthcare, and payment data requirements. One of the strongest certification sets in the directory.

4/5

Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

5/5

Exceptional certification posture: ISO 27001, SOC 2 Type II, HIPAA, and PCI DSS. Covers security, healthcare, and payment data requirements. One of the strongest certification sets in the directory.

Regulatory Fit

Suitability for regulated industries and professional services

Gong: GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

PolyAI: Excellent for regulated industries: HIPAA for healthcare, PCI DSS for financial services. Strong certification posture supports enterprise procurement. UK jurisdiction is adequate for EU regulated use.

3/5

GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

4/5

Excellent for regulated industries: HIPAA for healthcare, PCI DSS for financial services. Strong certification posture supports enterprise procurement. UK jurisdiction is adequate for EU regulated use.

Total Score

17/25

18/25

Best For

Gong

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27701).

PolyAI

Best for organisations requiring broad certification coverage (ISO 27001, SOC 2 Type II, HIPAA); regulated industries (financial-services, healthcare).

Detailed Comparison

Gong vs PolyAI: Trust & Compliance Comparison

Gong (Gong, US) scores 17/25 overall with a Silver (Strong) trust badge. Revenue AI platform that captures and analyzes customer interactions. PolyAI (PolyAI, GB) scores 18/25 with a Silver (Strong) trust badge. UK enterprise voice AI platform for automated customer service phone calls.

Dimension-by-Dimension Breakdown

#### Data Residency

Gong leads with 4/5 vs 3/5.

●Gong (4/5): Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.

●PolyAI (3/5): Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.

#### Legal Jurisdiction

Both score equally at 3/5.

●Gong (3/5): Parent company incorporated in Israel with US headquarters. Subject to both Israeli and US legal frameworks.

●PolyAI (3/5): UK Ltd incorporation. Post-Brexit UK GDPR with EU adequacy. UK Investigatory Powers Act applies. Adequate for most European enterprise use cases but not optimal for strict EU sovereignty requirements.

#### Data Retention & Training

Both score equally at 3/5.

●Gong (3/5): Configurable retention policies for recorded interactions. Data retained for the duration of the contract with deletion upon request.

●PolyAI (3/5): Voice conversation data handling not explicitly disclosed. Enterprise contracts likely include data retention terms. PCI DSS certification suggests formal data handling procedures for sensitive data.

#### Certifications

PolyAI leads with 5/5 vs 4/5.

●Gong (4/5): Holds SOC 2 Type II, ISO 27001, and ISO 27701 certifications demonstrating strong security and privacy controls.

●PolyAI (5/5): Exceptional certification posture: ISO 27001, SOC 2 Type II, HIPAA, and PCI DSS. Covers security, healthcare, and payment data requirements. One of the strongest certification sets in the directory.

#### Regulatory Fit

PolyAI leads with 4/5 vs 3/5.

●Gong (3/5): GDPR and CCPA compliant. Recording consent mechanisms built in but may require additional configuration for specific regulatory environments.

●PolyAI (4/5): Excellent for regulated industries: HIPAA for healthcare, PCI DSS for financial services. Strong certification posture supports enterprise procurement. UK jurisdiction is adequate for EU regulated use.

Certifications at a Glance

Certification	Gong	PolyAI
HIPAA	No	Yes
ISO 27001	Yes	Yes
ISO 27701	Yes	No
PCI DSS	No	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Gong and PolyAI are closely matched on trust and compliance, with scores of 17/25 and 18/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, Gong or PolyAI?

Gong has a TrustKit score of 17/25 while PolyAI scores 18/25. PolyAI currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Gong and PolyAI compare on data residency?

Gong scores 4/5 for data residency (Data hosted in US and EU regions. Customers can select their preferred data residency region during onboarding.), while PolyAI scores 3/5 (Cloud-hosted with multi-region options. Specific EU data centre deployment available for enterprise clients. UK company but cloud provider and region details not publicly documented.).

Are Gong and PolyAI GDPR compliant?

Both tools are assessed across five compliance dimensions. Gong has a regulatory fit score of 3/5 and PolyAI scores 4/5. Check the full comparison above for a detailed breakdown.

Explore Each Tool