Glean

Enterprise AI search that connects and searches all company knowledge with strict access controls

Capacities

German AI-powered knowledge management and note-taking for connected thinking

Glean

Moderate

16/25

Capacities

Strong

17/25

Score Breakdown

DimensionGleanCapacities

Data Residency

Where is your data stored and processed?

Glean: AWS-hosted with US and EU options; data residency configurations available for regulated industries on request; permission-enforcement architecture prevents cross-tenant data exposure

Capacities: Core data hosted in Germany; AI features route through OpenAI with zero-retention API option

3/5

AWS-hosted with US and EU options; data residency configurations available for regulated industries on request; permission-enforcement architecture prevents cross-tenant data exposure

4/5

Core data hosted in Germany; AI features route through OpenAI with zero-retention API option

Legal Jurisdiction

Which laws govern the company and your data?

Glean: US Delaware corporation subject to US jurisdiction and CLOUD Act; DPAs available for GDPR; Capital One Ventures as investor may raise considerations for some financial services organisations

Capacities: German GmbH, EU-incorporated, no US parent entity, German law applies

2/5

US Delaware corporation subject to US jurisdiction and CLOUD Act; DPAs available for GDPR; Capital One Ventures as investor may raise considerations for some financial services organisations

5/5

German GmbH, EU-incorporated, no US parent entity, German law applies

Data Retention & Training

Is your data used for model training?

Glean: Customer data not used to train foundational AI models; strict permission mirroring ensures data is only surfaced to authorised users; comprehensive audit logs and configurable retention policies

Capacities: No training on user data; AI layer uses OpenAI zero-retention API; core data under customer control

4/5

Customer data not used to train foundational AI models; strict permission mirroring ensures data is only surfaced to authorised users; comprehensive audit logs and configurable retention policies

4/5

No training on user data; AI layer uses OpenAI zero-retention API; core data under customer control

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Glean: SOC 2 Type II certified; HIPAA BAA available; GDPR compliant with DPA; no ISO 27001 publicly confirmed

Capacities: GDPR-compliant with DPA available; no ISO 27001 or SOC 2 as a small bootstrapped team

3/5

SOC 2 Type II certified; HIPAA BAA available; GDPR compliant with DPA; no ISO 27001 publicly confirmed

1/5

GDPR-compliant with DPA available; no ISO 27001 or SOC 2 as a small bootstrapped team

Regulatory Fit

Suitability for regulated industries and professional services

Glean: Permission-enforcement architecture, HIPAA BAA, audit logs, and data residency options make Glean well-suited to large regulated enterprises; US jurisdiction is the primary limitation for EU-sovereignty-focused buyers

Capacities: Good for EU professionals and SMEs; limited enterprise controls restrict regulated-sector suitability

4/5

Permission-enforcement architecture, HIPAA BAA, audit logs, and data residency options make Glean well-suited to large regulated enterprises; US jurisdiction is the primary limitation for EU-sovereignty-focused buyers

3/5

Good for EU professionals and SMEs; limited enterprise controls restrict regulated-sector suitability

Total Score

16/25

17/25

Best For

Glean

Best for EU-headquartered organisations needing maximum data sovereignty; privacy-conscious teams who need strong data retention controls; teams on a tight budget.

Capacities

Best for privacy-conscious teams who need strong data retention controls; enterprises requiring SSO integration.

Detailed Comparison

Capacities vs Glean: Trust & Compliance Comparison

Capacities (Capacities, DE) scores 17/25 overall with a Silver (Strong) trust badge. German AI-powered knowledge management and note-taking for connected thinking. Glean (Glean, US) scores 16/25 with a Bronze (Moderate) trust badge. Enterprise AI search that connects and searches all company knowledge with strict access controls.

Dimension-by-Dimension Breakdown

#### Data Residency

Capacities leads with 4/5 vs 3/5.

●Capacities (4/5): Core data hosted in Germany; AI features route through OpenAI with zero-retention API option

●Glean (3/5): AWS-hosted with US and EU options; data residency configurations available for regulated industries on request; permission-enforcement architecture prevents cross-tenant data exposure

#### Legal Jurisdiction

Capacities leads with 5/5 vs 2/5.

●Capacities (5/5): German GmbH, EU-incorporated, no US parent entity, German law applies

●Glean (2/5): US Delaware corporation subject to US jurisdiction and CLOUD Act; DPAs available for GDPR; Capital One Ventures as investor may raise considerations for some financial services organisations

#### Data Retention & Training

Both score equally at 4/5.

●Capacities (4/5): No training on user data; AI layer uses OpenAI zero-retention API; core data under customer control

●Glean (4/5): Customer data not used to train foundational AI models; strict permission mirroring ensures data is only surfaced to authorised users; comprehensive audit logs and configurable retention policies

#### Certifications

Glean leads with 3/5 vs 1/5.

●Capacities (1/5): GDPR-compliant with DPA available; no ISO 27001 or SOC 2 as a small bootstrapped team

●Glean (3/5): SOC 2 Type II certified; HIPAA BAA available; GDPR compliant with DPA; no ISO 27001 publicly confirmed

#### Regulatory Fit

Glean leads with 4/5 vs 3/5.

●Capacities (3/5): Good for EU professionals and SMEs; limited enterprise controls restrict regulated-sector suitability

●Glean (4/5): Permission-enforcement architecture, HIPAA BAA, audit logs, and data residency options make Glean well-suited to large regulated enterprises; US jurisdiction is the primary limitation for EU-sovereignty-focused buyers

Certifications at a Glance

Certification	Capacities	Glean
GDPR	Yes	No
SOC 2 Type II	No	Yes

Overall Verdict

Capacities and Glean are closely matched on trust and compliance, with scores of 17/25 and 16/25 respectively. The right choice depends on your specific regulatory requirements and existing technology stack.

Frequently Asked Questions

Which is better for EU compliance, Glean or Capacities?

Glean has a TrustKit score of 16/25 while Capacities scores 17/25. Capacities currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Glean and Capacities compare on data residency?

Glean scores 3/5 for data residency (AWS-hosted with US and EU options; data residency configurations available for regulated industries on request; permission-enforcement architecture prevents cross-tenant data exposure), while Capacities scores 4/5 (Core data hosted in Germany; AI features route through OpenAI with zero-retention API option).

Are Glean and Capacities GDPR compliant?

Both tools are assessed across five compliance dimensions. Glean has a regulatory fit score of 4/5 and Capacities scores 3/5. Check the full comparison above for a detailed breakdown.

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