Abridge

AI clinical documentation from patient conversations, built for Epic

Zoom AI Companion

AI assistant for smarter meetings, chat, and collaboration in Zoom

Abridge

Strong

20/25

Zoom AI Companion

Moderate

16/25

Score Breakdown

DimensionAbridgeZoom AI Companion

Data Residency

Where is your data stored and processed?

Abridge: Data hosted exclusively in the US in HIPAA-eligible AWS environments. No international data residency options available; suitable for US health systems but not for EU healthcare providers.

Zoom AI Companion: Zoom offers data center locations in the US, EU, Asia Pacific, and other regions. Paid account administrators can select preferred data center regions for meeting data in transit.

3/5

Data hosted exclusively in the US in HIPAA-eligible AWS environments. No international data residency options available; suitable for US health systems but not for EU healthcare providers.

3/5

Zoom offers data center locations in the US, EU, Asia Pacific, and other regions. Paid account administrators can select preferred data center regions for meeting data in transit.

Legal Jurisdiction

Which laws govern the company and your data?

Abridge: Delaware-incorporated US company subject to US law. HIPAA BAA provides contractual protections appropriate for US covered entities and their business associates.

Zoom AI Companion: Incorporated in Delaware, US. Subject to US laws including the CLOUD Act. Zoom has implemented Standard Contractual Clauses and offers a GDPR-compliant Data Processing Agreement.

3/5

Delaware-incorporated US company subject to US law. HIPAA BAA provides contractual protections appropriate for US covered entities and their business associates.

3/5

Incorporated in Delaware, US. Subject to US laws including the CLOUD Act. Zoom has implemented Standard Contractual Clauses and offers a GDPR-compliant Data Processing Agreement.

Data Retention & Training

Is your data used for model training?

Abridge: Patient audio and transcripts processed only to generate the immediate note and not retained thereafter for training. Exceptional data minimisation approach consistent with HIPAA minimum necessary standard.

Zoom AI Companion: AI Companion summaries are stored in the meeting host's account. Administrators can configure retention policies. Cloud recordings and transcripts can be set to auto-delete after a specified period.

5/5

Patient audio and transcripts processed only to generate the immediate note and not retained thereafter for training. Exceptional data minimisation approach consistent with HIPAA minimum necessary standard.

3/5

AI Companion summaries are stored in the meeting host's account. Administrators can configure retention policies. Cloud recordings and transcripts can be set to auto-delete after a specified period.

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Abridge: SOC 2 Type II certified with HIPAA BAA. Academic validation across major health systems provides additional clinical credibility. ISO 27001 not yet reported.

Zoom AI Companion: Holds SOC 2 Type II, SOC 3, ISO 27001, ISO 27017, and ISO 27018 certifications. Comprehensive security audit program with regular third-party assessments.

4/5

SOC 2 Type II certified with HIPAA BAA. Academic validation across major health systems provides additional clinical credibility. ISO 27001 not yet reported.

4/5

Holds SOC 2 Type II, SOC 3, ISO 27001, ISO 27017, and ISO 27018 certifications. Comprehensive security audit program with regular third-party assessments.

Regulatory Fit

Suitability for regulated industries and professional services

Abridge: Exceptional fit for US health systems. HIPAA BAA, data minimisation, Epic integration, and academic validation make Abridge one of the most compliance-ready ambient AI scribes for US healthcare.

Zoom AI Companion: Supports GDPR and HIPAA compliance with BAA available. Suitable for healthcare and education. End-to-end encryption available but disables some AI features when enabled.

5/5

Exceptional fit for US health systems. HIPAA BAA, data minimisation, Epic integration, and academic validation make Abridge one of the most compliance-ready ambient AI scribes for US healthcare.

3/5

Supports GDPR and HIPAA compliance with BAA available. Suitable for healthcare and education. End-to-end encryption available but disables some AI features when enabled.

Total Score

20/25

16/25

Best For

Abridge

Best for regulated industries (HHS OCR); privacy-conscious teams who need strong data retention controls.

Zoom AI Companion

Best for organisations requiring broad certification coverage (SOC 2 Type II, ISO 27001, ISO 27017).

Detailed Comparison

Abridge vs Zoom AI Companion: Trust & Compliance Comparison

Abridge (Abridge, US) scores 20/25 overall with a Silver (Strong) trust badge. AI clinical documentation from patient conversations, built for Epic. Zoom AI Companion (Zoom, US) scores 16/25 with a Bronze (Moderate) trust badge. AI assistant for smarter meetings, chat, and collaboration in Zoom.

Dimension-by-Dimension Breakdown

#### Data Residency

Both score equally at 3/5.

●Abridge (3/5): Data hosted exclusively in the US in HIPAA-eligible AWS environments. No international data residency options available; suitable for US health systems but not for EU healthcare providers.

●Zoom AI Companion (3/5): Zoom offers data center locations in the US, EU, Asia Pacific, and other regions. Paid account administrators can select preferred data center regions for meeting data in transit.

#### Legal Jurisdiction

Both score equally at 3/5.

●Abridge (3/5): Delaware-incorporated US company subject to US law. HIPAA BAA provides contractual protections appropriate for US covered entities and their business associates.

●Zoom AI Companion (3/5): Incorporated in Delaware, US. Subject to US laws including the CLOUD Act. Zoom has implemented Standard Contractual Clauses and offers a GDPR-compliant Data Processing Agreement.

#### Data Retention & Training

Abridge leads with 5/5 vs 3/5.

●Abridge (5/5): Patient audio and transcripts processed only to generate the immediate note and not retained thereafter for training. Exceptional data minimisation approach consistent with HIPAA minimum necessary standard.

●Zoom AI Companion (3/5): AI Companion summaries are stored in the meeting host's account. Administrators can configure retention policies. Cloud recordings and transcripts can be set to auto-delete after a specified period.

#### Certifications

Both score equally at 4/5.

●Abridge (4/5): SOC 2 Type II certified with HIPAA BAA. Academic validation across major health systems provides additional clinical credibility. ISO 27001 not yet reported.

●Zoom AI Companion (4/5): Holds SOC 2 Type II, SOC 3, ISO 27001, ISO 27017, and ISO 27018 certifications. Comprehensive security audit program with regular third-party assessments.

#### Regulatory Fit

Abridge leads with 5/5 vs 3/5.

●Abridge (5/5): Exceptional fit for US health systems. HIPAA BAA, data minimisation, Epic integration, and academic validation make Abridge one of the most compliance-ready ambient AI scribes for US healthcare.

●Zoom AI Companion (3/5): Supports GDPR and HIPAA compliance with BAA available. Suitable for healthcare and education. End-to-end encryption available but disables some AI features when enabled.

Certifications at a Glance

Certification	Abridge	Zoom AI Companion
HIPAA BAA	Yes	No
ISO 27001	No	Yes
ISO 27017	No	Yes
ISO 27018	No	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Abridge has a clear trust advantage, scoring 20/25 compared to Zoom AI Companion's 16/25. Abridge particularly excels in data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Abridge or Zoom AI Companion?

Abridge has a TrustKit score of 20/25 while Zoom AI Companion scores 16/25. Abridge currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Abridge and Zoom AI Companion compare on data residency?

Abridge scores 3/5 for data residency (Data hosted exclusively in the US in HIPAA-eligible AWS environments. No international data residency options available; suitable for US health systems but not for EU healthcare providers.), while Zoom AI Companion scores 3/5 (Zoom offers data center locations in the US, EU, Asia Pacific, and other regions. Paid account administrators can select preferred data center regions for meeting data in transit.).

Are Abridge and Zoom AI Companion GDPR compliant?

Both tools are assessed across five compliance dimensions. Abridge has a regulatory fit score of 5/5 and Zoom AI Companion scores 3/5. Check the full comparison above for a detailed breakdown.

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