Lighthouse

About Lighthouse

Lighthouse—known until 2023 as OTA Insight—is the leading AI-powered revenue management and business intelligence platform for the global hospitality industry. The company was founded in 2012 in Belgium and maintains dual headquarters in London and Ghent, Belgium, with a strong operational and technical presence in continental Europe. The platform serves over 70,000 properties across more than 180 countries, including hotels, apart-hotels, serviced accommodation, and vacation rental operators. Lighthouse's core products encompass several interrelated AI capabilities. Rate Insight provides real-time competitor rate monitoring across all major booking channels, allowing revenue managers to benchmark pricing dynamically and respond to market moves. Demand360 offers forward-looking demand intelligence using aggregated booking data from thousands of properties to forecast future occupancy and demand patterns. Revenue Manager provides automated, AI-driven rate recommendations that can be pushed directly to a hotel's property management system (PMS) or channel manager, turning AI insight into operational pricing decisions without manual intervention. The platform also provides Market Insight for tracking overall market performance and benchmarking against competitive sets, and Business Intelligence dashboards that aggregate operational and commercial data from PMS, OTA, and channel manager sources into a unified analytics environment. From a compliance and sovereignty standpoint, Lighthouse's Belgian incorporation and UK operational presence make it an EU-friendly vendor for European hoteliers. Data is hosted on AWS infrastructure with EU regional configurations. The company processes both competitive market data (publicly scraped from booking channels) and sensitive internal hotel data (bookings, revenue, occupancy), making data governance a material consideration. Lighthouse holds ISO 27001 certification and complies with GDPR as a data processor under agreements with hotel customers. For European hotel groups, independent properties, and hospitality management companies with GDPR obligations around guest data and commercial analytics, Lighthouse provides a well-structured compliance posture. Its Belgian legal heritage, EU data processing capabilities, and ISO 27001 certification meet the baseline requirements for data processing agreements under GDPR Article 28. The company does not use customer hotel data to train shared AI models for commercial purposes without consent.