Docusign IAM

AI-powered intelligent agreement management for the entire contract lifecycle

by Docusign

United States🌐US, EU, Australia

TrustKit ScoreRated across 5 compliance dimensions: data residency, legal jurisdiction, data retention, certifications, and regulatory fit.Excellent

About Docusign IAM

Docusign IAM represents the evolution of electronic signatures into a comprehensive AI-powered agreement management platform. The platform addresses the 'Agreement Trap'—where agreement processes are slow, manual, and error-prone—by using AI to unlock value trapped in static contract files. Powered by Docusign Iris, a purpose-built AI engine, IAM provides intelligent capabilities across the entire agreement lifecycle. AI-powered extractions pull custom terms and data from agreements at scale, while AI-enhanced signing features provide plain-English summaries and natural-language Q&A to help signers understand what they're agreeing to. Docusign Navigator serves as a smart repository that centrally stores, manages, and analyzes signed agreements. The AI automatically identifies key clauses, renewal dates, and obligations, helping legal and procurement teams proactively manage their contract portfolios and reduce risk. Founded in 2003 and headquartered in San Francisco, Docusign is a publicly traded company (NASDAQ: DOCU) that processes over 1 billion transactions annually. The platform has been adopted by over 1.5 million customers worldwide including major enterprises across financial services, healthcare, real estate, and government. Docusign maintains an extensive security certification portfolio including ISO 27001:2022, ISO 27017, ISO 27018, SOC 1 Type 2, SOC 2 Type 2, PCI-DSS, and FedRAMP authorization. With data centers in the US, EU, and Australia, Docusign offers strong data residency options for organizations in regulated industries.

Sentiment Score?

★ 4.5/ 5

G24.5/5(2,500)Capterra4.5/5(8,700)

TrustKit Score Breakdown

?88% Excellent

Data Residency

Where is your data stored and processed?

Data centers in US, EU, and Australia with configurable data residency. FedRAMP authorized for US government workloads. Strong multi-region support.

5/5

Legal Jurisdiction

Which laws govern the company and your data?

Incorporated in Delaware, US. Subject to US legal frameworks. FedRAMP authorization demonstrates compliance with stringent US government requirements.

3/5

Data Retention & Training

Is your data used for model training?

Configurable retention policies with envelope purge capabilities. Comprehensive data lifecycle management for agreements and associated data.

4/5

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Industry-leading certification portfolio including SOC 1/2, ISO 27001/27017/27018, PCI-DSS, and FedRAMP. One of the most extensively certified document platforms available.

5/5

Regulatory Fit

Suitability for regulated industries and professional services

Exceptional regulatory fit across industries. FedRAMP for government, HIPAA for healthcare, eIDAS for EU electronic signatures, and PCI-DSS for payments.

5/5

Pricing

Per UserFree trial

Standard$45/user/mo($35/user/mo annual)eSignature · Agreement creation · AI-powered document analysis · …

ProfessionalFree($65/user/mo annual)All Standard features · Advanced AI extractions · Custom workflows · …

EnterpriseFreeAll Professional features · SSO and advanced authentication · API access · …

Full pricing details →

Quick Facts

Starting Price$35/user/moData HostingUS, EU, AustraliaTrains on Your DataNever trains on customer dataFounded2003Employees1000+

Visit Docusign IAM

Frequently Asked Questions

Is Docusign IAM GDPR compliant?

Docusign IAM has a TrustKit compliance score of 88% (Excellent). Data Residency: Data centers in US, EU, and Australia with configurable data residency. FedRAMP authorized for US government workloads. Strong multi-region support.. Legal Jurisdiction: Incorporated in Delaware, US. Subject to US legal frameworks. FedRAMP authorization demonstrates compliance with stringent US government requirements..

Where does Docusign IAM store data?

Docusign IAM hosts data in: US, EU, Australia. Data centers in US, EU, and Australia with configurable data residency. FedRAMP authorized for US government workloads. Strong multi-region support.

Does Docusign IAM train on user data?

Docusign IAM: Never trains on customer data. Configurable retention policies with envelope purge capabilities. Comprehensive data lifecycle management for agreements and associated data.

What certifications does Docusign IAM hold?

Docusign IAM holds: SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, PCI-DSS, FedRAMP. Industry-leading certification portfolio including SOC 1/2, ISO 27001/27017/27018, PCI-DSS, and FedRAMP. One of the most extensively certified document platforms available.