Langdock

GDPR-compliant enterprise AI platform for chat, assistants, and workflow automation

LivePerson

US enterprise conversational AI platform for digital customer engagement at scale

Langdock

Excellent

24/25

LivePerson

Strong

17/25

Score Breakdown

DimensionLangdockLivePerson

Data Residency

Where is your data stored and processed?

Langdock: All data hosted in the EU by default; self-hosting option available for maximum control

LivePerson: EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

5/5

All data hosted in the EU by default; self-hosting option available for maximum control

4/5

EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

Legal Jurisdiction

Which laws govern the company and your data?

Langdock: German GmbH under EU law; fully GDPR-native architecture with no CLOUD Act exposure

LivePerson: Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

5/5

German GmbH under EU law; fully GDPR-native architecture with no CLOUD Act exposure

2/5

Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

Data Retention & Training

Is your data used for model training?

Langdock: Customer data never used for AI training; full data deletion on request

LivePerson: Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

5/5

Customer data never used for AI training; full data deletion on request

3/5

Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

Certifications

ISO 27001, SOC 2, Cyber Essentials, etc.

Langdock: ISO 27001 certified and SOC 2 Type II audited

LivePerson: ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

4/5

ISO 27001 certified and SOC 2 Type II audited

4/5

ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

Regulatory Fit

Suitability for regulated industries and professional services

Langdock: Ideal for EU-regulated organisations; EU hosting, German jurisdiction, GDPR-native, and strong certifications

LivePerson: Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

5/5

Ideal for EU-regulated organisations; EU hosting, German jurisdiction, GDPR-native, and strong certifications

4/5

Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Total Score

24/25

17/25

Best For

Langdock

Best for EU-headquartered organisations needing maximum data sovereignty; regulated industries (ICO, BaFin); privacy-conscious teams who need strong data retention controls; organisations that need self-hosted or on-premise deployment.

LivePerson

Best for regulated industries (ICO, CNIL).

Detailed Comparison

Langdock vs LivePerson: Trust & Compliance Comparison

Langdock (Langdock GmbH, DE) scores 24/25 overall with a Gold (Excellent) trust badge. GDPR-compliant enterprise AI platform for chat, assistants, and workflow automation. LivePerson (LivePerson, US) scores 17/25 with a Silver (Strong) trust badge. US enterprise conversational AI platform for digital customer engagement at scale.

Dimension-by-Dimension Breakdown

#### Data Residency

Langdock leads with 5/5 vs 4/5.

●Langdock (5/5): All data hosted in the EU by default; self-hosting option available for maximum control

●LivePerson (4/5): EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting

#### Legal Jurisdiction

Langdock leads with 5/5 vs 2/5.

●Langdock (5/5): German GmbH under EU law; fully GDPR-native architecture with no CLOUD Act exposure

●LivePerson (2/5): Public US Delaware corporation; CLOUD Act applies; strong SCCs and DPAs mitigate but cannot eliminate US jurisdiction

#### Data Retention & Training

Langdock leads with 5/5 vs 3/5.

●Langdock (5/5): Customer data never used for AI training; full data deletion on request

●LivePerson (3/5): Opt-out from conversation data training available; enterprise-grade retention controls; review AI feature terms

#### Certifications

Both score equally at 4/5.

●Langdock (4/5): ISO 27001 certified and SOC 2 Type II audited

●LivePerson (4/5): ISO 27001 and SOC 2 Type II — solid for an enterprise contact centre platform; NIS2 and DORA documentation available

#### Regulatory Fit

Langdock leads with 5/5 vs 4/5.

●Langdock (5/5): Ideal for EU-regulated organisations; EU hosting, German jurisdiction, GDPR-native, and strong certifications

●LivePerson (4/5): Mature EU compliance posture; EU hosting, ISO 27001, DPA, and NIS2/DORA readiness make it viable for regulated sectors

Certifications at a Glance

Certification	Langdock	LivePerson
ISO 27001	Yes	Yes
SOC 2 Type II	Yes	Yes

Overall Verdict

Langdock has a clear trust advantage, scoring 24/25 compared to LivePerson's 17/25. Langdock particularly excels in data residency, legal jurisdiction, data retention & training, regulatory fit.

Frequently Asked Questions

Which is better for EU compliance, Langdock or LivePerson?

Langdock has a TrustKit score of 24/25 while LivePerson scores 17/25. Langdock currently rates higher across data residency, legal jurisdiction, data retention, certifications, and regulatory fit.

How do Langdock and LivePerson compare on data residency?

Langdock scores 5/5 for data residency (All data hosted in the EU by default; self-hosting option available for maximum control), while LivePerson scores 4/5 (EU data residency available (AWS Frankfurt); long-standing European enterprise deployments with documented EU hosting).

Are Langdock and LivePerson GDPR compliant?

Both tools are assessed across five compliance dimensions. Langdock has a regulatory fit score of 5/5 and LivePerson scores 4/5. Check the full comparison above for a detailed breakdown.

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